Privacy Policy

1. Overview

PearlfroStatelier respects your privacy and handles personal information with care. This policy explains what information we may collect when you visit this website, submit an enquiry, request a consultation, join the newsletter or contact the atelier.

This policy is intended to reflect the principles of the New Zealand Privacy Act 2020. It should be read together with our Terms of Service and Cookie Policy.

2. Information We May Collect

Depending on how you interact with the website, we may collect your name, email address, optional phone number, delivery region, consultation preferences, jewellery interests, approximate budget, preferred completion date, order or product reference, messages, uploaded reference images and records of communications.

Basic technical information may also be created by your browser or hosting environment, such as IP address, browser type, device type, referring page and request timestamps.

3. How We Use Information

• To answer product, delivery, gift and general enquiries.
• To arrange and manage bespoke or bridal consultations.
• To assess aftercare, repair or restringing requests.
• To provide requested collection updates or atelier news.
• To maintain website security, diagnose technical issues and prevent misuse.
• To meet record-keeping, legal and regulatory obligations.

4. Reasons for Processing

We process information where it is necessary to respond to your request, take steps before entering into an agreement, perform an agreement, comply with legal obligations, protect legitimate business and security interests, or act on your consent where consent is appropriate.

5. Cookies and Analytics

This static website may use essential browser storage or cookies required for basic operation and preference handling. The current site code does not include a third-party advertising, payment or behavioural analytics platform. If such a service is introduced, this policy and the Cookie Policy will be updated before non-essential tracking is enabled.

6. Sharing with Service Providers

Information may be shared only when reasonably necessary with providers that support website hosting, secure communications, delivery, professional advice, data storage or customer service. Providers should receive only the information required for their role and must handle it appropriately.

We may also disclose information where required by law, a court, a regulator, or to protect the rights and safety of customers, the atelier or others.

7. Retention and Security

We retain information only for as long as reasonably required for the purpose for which it was collected, including enquiry follow-up, commission records, warranty or aftercare support and legal obligations. Reasonable administrative and technical safeguards are used, but no internet transmission or storage method is completely secure.

8. Your Rights

You may ask whether we hold personal information about you and request access or correction. You may withdraw newsletter consent at any time and may ask us to delete information where retention is not legally or operationally required. We may need to verify your identity before actioning a request.

9. International Processing

Some hosting or communications providers may process information outside New Zealand. Where this occurs, we take reasonable steps to use providers and arrangements that offer appropriate privacy protections.

10. Children’s Privacy

This website is intended for a general audience and is not designed to knowingly collect personal information from children. A parent or guardian should contact us if they believe a child has submitted information without appropriate permission.

11. Changes to This Policy

We may update this policy when our practices, website features or legal obligations change. The revised version will be published on this page with an updated date.

12. Contact

Privacy enquiries may be sent to studio@pearlfrostatelier.com or by post to .

Return to the PearlfroStatelier home page